{"id":257569,"date":"2022-03-28T13:20:31","date_gmt":"2022-03-28T11:20:31","guid":{"rendered":"https:\/\/dev-cesag.rwdesarrollos.es\/quality-management-system-at-university-college-alberta-gimenez-cesag\/"},"modified":"2023-10-16T15:04:37","modified_gmt":"2023-10-16T13:04:37","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/dev-cesag.rwdesarrollos.es\/en\/quality\/quality-management\/","title":{"rendered":"Quality Management System at University College Alberta Gim\u00e9nez (CESAG)"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;035b2a2b-d765-4865-ae86-465b259fdeae&#8221; background_color=&#8221;#53575B&#8221; background_enable_image=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;f0587694-611b-443c-82a6-c1b9fde436ba&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;34%||34%||true|false&#8221; custom_padding_phone=&#8221;58%|14px|58%|14px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;207f1d7a-fef7-467f-b39b-3dab3fb1cddd&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; animation_style=&#8221;fade&#8221; global_colors_info=&#8221;{%22gcid-76cbd423-d41c-4664-84f3-bc61e3b394f7%22:%91%93,%22gcid-2b45373e-e489-43dd-9a73-c0540f7e0d12%22:%91%22text_text_color%22,%22header_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22%93}&#8221;]<\/p>\n<h1>Quality Management System (AUDIT)<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin_tablet=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;off|tablet&#8221; custom_padding=&#8221;168px||||false|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;f1fc5fdb-a605-4c0d-b6fa-141f3e7dbfa4&#8243; header_2_text_align=&#8221;center&#8221; text_orientation=&#8221;center&#8221; animation_style=&#8221;fade&#8221; header_2_text_align_tablet=&#8221;left&#8221; header_2_text_align_phone=&#8221;&#8221; header_2_text_align_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{%22gcid-76cbd423-d41c-4664-84f3-bc61e3b394f7%22:%91%22header_text_color%22,%22header_2_text_color%22,%22header_3_text_color%22%93}&#8221;]<\/p>\n<h2>Rules<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;547bb337-e05c-4899-ae0c-c2d1a63a22df&#8221; animation_style=&#8221;fade&#8221; animation_delay=&#8221;100ms&#8221; text_orientation_tablet=&#8221;left&#8221; text_orientation_phone=&#8221;&#8221; text_orientation_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{%22gcid-76cbd423-d41c-4664-84f3-bc61e3b394f7%22:%91%22text_text_color%22%93}&#8221;]<\/p>\n<p><span>In order to develop continuous improvement policies, universities must have an Internal Quality Assurance System (SGIC). The reference framework is the AUDIT Programme from ANECA<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>What it entails<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Implementing a Quality Management System at Comillas Pontifical University and at the University College Alberta Gim\u00e9nez (CESAG), as part of the <\/span>AUDIT<span> programme from ANECA, represents a major milestone in the qualification verification and accreditation in the European Higher Education Area.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.aneca.es\/en\/internal-quality-assurance-systems-for-institutions&#8221; button_text=&#8221;AUDIT Programme&#8221; _builder_version=&#8221;4.22.2&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Design of the system<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>The design of the Comillas Quality Management System was awarded an overall positive rating in December 2013 through the ANECA Certification Committee. This system is applicable to all Centres and all the official Bachelor\u2019s degree, Master\u2019s degree and Doctorate programmes at the University.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/Informe%20dise%C3%B1o%20positivo%20ANECA.pdf&#8221; button_text=&#8221;ANECA Evaluation Report&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/Certificados\/CertificadoDise%C3%B1o_AUDIT.pdf&#8221; button_text=&#8221;AUDIT Certificate Comillas&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Implementation<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>On 1 March 2022, ANECA approved the certification of the implementation of the Quality Management System at our Centre, as part of the AUDIT programme. The request is part of the certification process for the implementation of the Quality Management System at all the centres of Comillas Pontifical University.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/ResolucionesImplantaci%C3%B3nAUDIT\/ResolucionImplantacionAUDIT_CESAG_2022.pdf&#8221; button_text=&#8221;Decision Certification Committee&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/Certificados\/CertificadoImplantacionAUDIT_CESAG.pdf&#8221; button_text=&#8221;Implementation certificate University College Alberta Gim\u00e9nez&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Quality Assurance Committee <\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The Quality Assurance Committee is responsible for the Quality Management System at University College Alberta Gim\u00e9nez (CESAG), with representatives of all the qualification programmes at the centre.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/docs.google.com\/document\/d\/1SxCiYNFIuahqctlUVEn419cmoyT_kRt-yt_h-ByRifo\/edit#bookmark=id.gj2txz1p5zp&#8221; button_text=&#8221;Duties&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_button button_url=&#8221;https:\/\/docs.google.com\/document\/d\/1SxCiYNFIuahqctlUVEn419cmoyT_kRt-yt_h-ByRifo\/edit#bookmark=id.q51gjo6cw0ci&#8221; button_text=&#8221;Composition&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; module_id=&#8221;comisiones-seguimiento&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Qualification Programme Monitoring Committees<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Composition of the quality assurance committees of the Bachelor\u2019s and Master\u2019s degrees at University College Alberta Gim\u00e9nez, with representatives of teachers, administration and service personnel, students and employers.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span><strong>Bachelor\u2019s degree programmes<\/strong><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/GradoEducacionInfantil\/DocumentacionOficial\/ComisionSeguimiento_GEI_CESAG.pdf\">Early Childhood Education<\/a><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/GradoEducacionPrimaria\/DocumentacionOficial\/ComisionSeguimiento_GEP_CESAG.pdf\">Primary School Education<\/a><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/CAFYDE\/DocumentacionOficial\/ComisionSeguimiento_CAFYDE_CESAG.pdf\">Sports Science<\/a><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/Enfermeria\/DocumentacionOficial\/ComisionSeguimiento_GEnf-CESAG.pdf\">Nursing<\/a><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/Grado%20en%20Periodismo\/Documentaci%C3%B3n%20Oficial\/ComisionSeguimiento_Periodismo_CESAG.pdf\">Journalism<\/a><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/Grado%20en%20Comunicaci%C3%B3n%20Audiovisual\/Documentaci%C3%B3n%20Oficial\/ComisionSeguimiento_CA_CESAG.pdf\">Media Studies<\/a><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/Grado%20en%20Publicidad%20y%20Relaciones%20P%C3%BAblicas\/Documentaci%C3%B3n%20Oficial\/ComisionSeguimiento_PublicidadRRPP_CESAG.pdf\">Advertising<\/a><\/span><\/p>\n<p><strong>Master\u2019s degree programmes<\/strong><br \/><a href=\"https:\/\/sp.upcomillas.es\/comillas\/seguimiento-titulos\/CESAG%20WEB\/MUPESOB\/DocumentacionOficial\/ComisionSeguimiento_MUPESOB-CESAG.pdf\">Official Master&#8217;s Degree in Teaching Compulsory Secondary and Pre-university Education<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Quality Policy<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Overall aims and approach adopted by Comillas Pontifical University with regard to quality, formally expressed by the Rector.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;http:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/Pol%C3%ADtica%20y%20objetivos%20de%20Calidad%20Comillas.pdf&#8221; button_text=&#8221;Access&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_module=&#8221;250555&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Objectives<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Quality targets and indicators at University College Alberta Gim\u00e9nez, with priorities set by academic year.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/Programa%20de%20Objetivos%20e%20Indicadores\/22-23\/ProgramaObjetivosIndicadores_CESAG_22-23.pdf&#8221; button_text=&#8221;2022-2023 academic year&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;16119f28-f9f2-450d-8fcb-fc09e4586e5b&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;86d86eb3-c2be-4bef-99f1-9557eb5e5859&#8243; custom_margin=&#8221;104px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Quality Manual<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Manual containing a description of the quality management structure at Comillas Pontifical University, of which University College Alberta Gim\u00e9nez is an affiliated centre.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;http:\/\/sp.upcomillas.es\/comillas\/SI-Calidad\/Sistema%20Interno%20de%20Garanta%20de%20Calidad\/AUDIT\/Manual%20de%20Gesti%C3%B3n%20de%20Calidad.pdf&#8221; button_text=&#8221;Access&#8221; _builder_version=&#8221;4.16&#8243; 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